2021 | 2020 | |
€m | €m | |
Claims provision | ||
At beginning of the financial year | 2.2 | 2.0 |
Utilisation of provision | - | (0.1) |
Increase in provision | 1.1 | 0.3 |
At end of the financial year | 3.3 | 2.2 |
Analysed as follows: | ||
Current liabilities | 3.1 | 2.0 |
Non-current liabilities | 0.2 | 0.2 |
3.3 | 2.2 |
The claims provision comprises;
(i) the insurance excess payable by the Group and Company in a number of potential compensation claims, arising in the normal course of business. Provision is made for incidents reported prior to the reporting date but for which no claim has been received. No provision has been recognised for incidents that may have occurred prior to the reporting date, but which had not been reported to the Group, as based on past experience these are not expected to be material;
(ii) ex-gratia discounts which can be claimed by customers against future travel the timing and presentation of which are uncertain. Provisions relate to claims lodged with the Group where a future cash outflow is expected to occur. The expected cash outflows that were expected to be incurred during 2020 and 2021 were delayed due to continuing Covid-19 related postponements in the legal process and are expected to be resolved during 2022.